General Description
Our refund and return policy is 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.
Several types of goods are exempt from return. Perishable products such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary items, hazardous materials or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Certain health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase to the manufacturer.
There are certain situations where only partial refunds will be granted:
- Book with obvious signs of use.
- CD, DVD, VHS tape, software, video game, cassette tape or vinyl record that has been opened.
- Any item that is not in its original condition, is damaged or is missing parts for reasons beyond our control.
- Any item that is returned more than 30 days after delivery.
Refunds
Once we have received and inspected your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.
Late or missing refunds
If you have not yet received a refund, first double-check your bank account.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you have done all this and still have not received your refund, contact us at hola@signne.com.
Items for sale
Only regular priced items can be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are faulty or damaged. If you need to exchange for the same item, please email us at hola@signne.com and send your item to: Signne Creative House. Plaza Doctor Landete, 3 46006 València / Spain
Gifts
If the item was marked as a gift when purchased and sent directly to you, you will receive a gift credit for the value of your return. Upon receipt of the returned item, a gift certificate will be mailed to you.
If the item was not marked as a gift when it was purchased, or if the gift was ordered for delivery to you at a later date, we will send a refund to the gift and he will be notified of your return.
Shipping and returns
To return your product, you must send it by post to: Signne Creative House. Plaza Doctor Landete, 3 46006 València / Spain
You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.
Depending on where you live, the time it may take for the exchanged product to arrive may vary.
If you are returning more expensive items, you may want to consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Need help?
Contact us at hola@signne.com if you have questions regarding refunds and returns.